Product Support



EAGTAC offers the following warranty service on our items sold through authorized dealer:

10 Years - for manufacturer defect on flashlights, headlamps, bike lights, LED drop-ins.

3 Years – for electronics/circuitry/LED

1 Years – for manufacturer defects on accessories including wall/car chargers, flashlight on/off switch, power cords, li-ion battery, li-ion battery that comes with flashlight or built-in, remote pressure switch,etc.

CONDITIONS:

We warrant our products to be free from defects that compromise their functionality. We will repair, replace at our option, without charge, any light device which is found to be defective under normal use within 120 months from the date of purchase with the proof of purchase. Please note buyer is responsible for return shipping cost.

This warranty does not cover normal maintenance and service, nor normal wear and tear. It also does not apply to any products or parts which have been subject to modification, misuse, abuse, negligence, accident, improper maintenance, battery leakage, or repair by anyone other than EAGTAC authorized dealers or EAGTAC LLC.

IMPORTANT:

Refunds and exchanges from other sellers: Items purchased from other sellers must be returned directly to that seller for refunds and exchanges. If you didn't buy the light from us, please contact the store you bought it from concerning returns or exchanges.

Clearance Items Excluded: All items purchased in the clearance category are sold AS-IS without EAGTAC warranty support. All clearance sales are final.

Warranty Claims: Complete and submit the application below with a detailed description of the issue. Please include a copy of your purchase receipt, if applicable. Please do not send us anything without contacting us first for an RMA #. You will receive a reply from us within two business days.

Please note the warranty process may take 3-4 weeks to process and 2-3 months if a repair is required.

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